Legal Document

Luckygames Terms & Conditions

Please read these terms and conditions carefully before using luckygames. Everything you need to know about accounts, payments, bonuses, and responsible gaming is covered here.

Last Updated: January 2026

01 Introduction & Eligibility

These Terms and Conditions ("Terms") constitute a legal agreement between luckygames ("Platform", "we", "us") and you ("User", "Player"). By registering on or using luckygames, you are deemed to have accepted and agreed to all provisions of these Terms.

Luckygames offers online casino, Sports Betting, and related gaming services. Reading this document in full before using the platform is mandatory.

While these terms are available in Bengali, the governing language of this agreement is English. In the event of any conflict, the English version shall prevail.

02 Account Registration

To play on luckygames, you will need to create a personal account. The following information must be provided accurately at the time of registration:

  • Full name (as it appears on your National ID or passport)
  • Date of birth (for age verification purposes)
  • Active mobile number or email address
  • Preferred payment method details

Single Account Policy

Each individual is allowed only one account. Opening multiple accounts using the same device, IP address, or payment method is a direct violation of luckygames' Terms & Conditions. In such cases, all associated accounts will be closed and any funds held may be forfeited.

luckygames reserves the right to close any account opened with false information, at any time.

Account Security

You are responsible for keeping your account password and login credentials confidential. Sharing your account with anyone else is not permitted. If you suspect unauthorized access to your account, contact our support team immediately.

03 Age Verification

Luckygames is strictly prohibited for users under 18. By registering, you confirm that you are at least 18 years of age.

Luckygames reserves the right to request a National ID, passport, or birth certificate at any time if verification is required. Account activity may be restricted until verification is complete.

We are committed to protecting minors. If you believe a minor is using this platform, please report it to support@luckygames.im.

04 Deposits & Payments

Local mobile banking methods are available for deposits at luckygames. All payments are processed in Bangladeshi Taka (BDT).

Minimum Deposit

The minimum deposit at luckygames varies depending on the payment method used. Limits for each method can be viewed in the payment section after logging in.

Deposit Processing Time

  • Mobile Banking: Usually instant (up to 15 minutes)
  • Bank Transfer: 1–3 business days

Deposited funds may only be used for gaming purposes. luckygames does not pay interest on any deposits.

Deposits from third-party accounts are not accepted. The name on the deposit and withdrawal must match the account holder's name and payment method.

05 Withdrawal Rules

Withdrawals from your live balance can be made at any time, provided the following conditions are met:

  • Account must be fully verified (KYC completed)
  • Withdrawals may be restricted until the wagering requirements on any active bonus have been met
  • The minimum withdrawal amount must be met
  • Withdrawal method must match the deposit method

Withdrawal Processing Time

  • Mobile Banking: Within 1–24 hours
  • Bank Transfer: 1–3 business days

Once a withdrawal request has been submitted, it may not be possible to cancel it while it is being processed. If a withdrawal is delayed for any reason, our support team will reach out to you within 24 hours.

luckygames reserves the right to delay a withdrawal for additional verification in the case of unusual or suspicious transactions.

06 Bonuses & Promotions

Luckygames offers a variety of bonuses and promotions. Each bonus comes with its own terms, which must be read before claiming.

Wagering Requirements

Most bonuses come with wagering requirements. For example, a 30x wagering requirement means you must wager the bonus amount 30 times before making a withdrawal.

Bonus Terms & Conditions

  • Each bonus offer applies once per account
  • Bonus funds cannot be withdrawn directly
  • Bonuses may not be available on certain games
  • Wagering must be completed before the bonus expires
  • Multiple bonuses cannot be used simultaneously unless explicitly stated otherwise

To see the latest bonus offers Bonus Visit page or Latest Promotions Visit page.

07 Gaming Rules

All games on luckygames are operated by third-party software providers. Each game has its own rules, which can be reviewed before starting.

Provably Fair

Select games on luckygames use Provably Fair technology, allowing any player to independently verify game outcomes.

Technical Issues

If a game is interrupted due to a lost internet connection or server issue, luckygames will resolve the matter based on system records. luckygames is not responsible for issues caused by the player's own device.

If a software error is detected in a game outcome, the affected bet will be voided and the deposited amount will be refunded.

08 Prohibited Activities

The following activities are strictly prohibited and may result in account termination:

  • Creating or operating multiple accounts
  • Bonus Abuse or Bonus Hunting
  • Any use of hacking, manipulation, or fraudulent software
  • Attempting to access another player's account
  • Money laundering or transactions involving illegal funds
  • Attempting to attack or interfere with platform infrastructure
  • Operating an account under a false identity
  • Harassing or threatening other players

09 Account Suspension & Termination

Luckygames reserves the right to temporarily suspend or permanently close an account in the following circumstances:

  • In cases of breach of terms and conditions
  • In cases of false or incomplete information provided
  • In cases of suspicious or fraudulent activity
  • As required by legal directives or regulatory authorities

To voluntarily close your account, email support@luckygames.im. You will have the opportunity to withdraw any remaining balance before the account is closed.

10 Responsible Gaming

Luckygames believes gaming is for entertainment, not addiction. We encourage all players to play responsibly.

  • Set daily/weekly deposit limits for yourself
  • Never chase your losses with bigger bets
  • Avoid playing while under the influence of alcohol or when emotionally stressed
  • Use a temporary break or self-exclusion whenever you need one

For more details, visit our Responsible Play page.

11 Privacy & Data Protection

Luckygames is committed to protecting your personal information. For full details on how we collect, use, and safeguard your data, please refer to our Privacy Policyavailable at.

By using the platform, you consent to our Privacy Policy. We never sell your information to third parties.

12 Changes to Terms

Luckygames reserves the right to update these terms and conditions at any time. You will be notified of any changes upon logging in or via email.

Continued use of the platform after any changes have been made will be considered acceptance of the updated Terms. We recommend visiting this page regularly to stay informed.

For any questions regarding our terms, reach us at support@luckygames.im. Our support team is available to assist you in Bengali.

Why is luckygames safe?

Every rule we have is designed with our players' protection in mind

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SSL-Secured Transactions

All your deposits and withdrawals are secured with advanced SSL encryption. No third party can access your financial information under any circumstances.

Transparent Bonus Terms

Every bonus at luckygames has clearly written terms. No hidden clauses, no surprises — exactly what it says.

Fast Withdrawals

No long wait for your winnings. Withdrawals for verified accounts are typically processed within 24 hours.

🎲
Fair Gaming

All our games are provided by licensed software providers. Results in RNG (Random Number Generator) certified games are completely random and independently verifiable.

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KYC Verification System

By verifying the identity of every account, we prevent fraud and money laundering and keep all players safe.

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24/7 Support in Bengali

Need help understanding the rules? Our support team is available 24/7. Reach us via live chat or email.

Done reading the rules? Get started now

Play with confidence — know luckygames' terms and conditions before you start. Registration only takes a few minutes.

For players aged 18 and above only. Play responsibly.

The information on this page is provided as a general guide only. For full details Privacy Policy & Responsible Play Visit page. 18+ | Play responsibly.

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