This Privacy Policy explains in plain English how luckygames collects, uses, and protects your personal information.
Luckygames ("Platform", "we", "us") places the utmost importance on user privacy. This Privacy Policy explains what types of information we collect when you use the luckygames.im website and related services, why we collect it, and how we keep it secure.
By using luckygames or creating an account, you agree to this privacy policy. If you do not agree, please refrain from using the platform.
This privacy policy is part of our Terms & Conditionsis an integral part of. Both documents should be read together.
Luckygames collects two types of data — information you provide directly and information collected automatically.
| Data Type | What's Included | Why It's Needed |
|---|---|---|
| Identity Information | Name, date of birth, national ID | KYC Verification & Age Confirmation |
| Contact Information | Mobile number, email address | Account communication & support |
| Financial Information | Mobile banking number, transaction history | Payment Processing |
| Gaming Data | Bet history, game logs, wins and losses | Account management & support |
| Technical Information | IP address, browser, device | Security & fraud prevention |
We collect information in the following ways:
We never access your microphone, camera, or location without your explicit permission.
Luckygames uses your information only for specific, legitimate purposes. No data is ever used unnecessarily.
luckygames never sells your data to marketing agencies or unknown third parties.
Luckygames uses industry-standard technology to keep your data secure. Our security layers are outlined below:
Data is retained for the duration your account is active and for a defined period afterward as required by law. Financial transaction records are typically kept for 5–7 years.
Our servers are located in secure data centers monitored around the clock. In the event of a data breach, we will notify affected users within 72 hours.
Luckygames uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience on the site.
You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may affect certain site features.
Luckygames may share data with third parties only in limited, specific circumstances, which are as follows:
All of our third-party partners are bound by strict confidentiality agreements. They may not use or re-share any information for their own purposes.
As a luckygames user, you have a number of rights over your own data. To exercise any of these rights, email us at support@luckygames.im.
We generally respond to data requests within 30 days. Complex requests may take up to 90 days.
Luckygames is strictly prohibited for anyone under the age of 18. We never knowingly collect data from minors.
If you suspect a minor is using luckygames, please notify us immediately at support@luckygames.im. We will close that account right away and delete any data collected.
Parents are advised to use parental control software on their devices to restrict children's access to gaming sites.
Luckygames reserves the right to update this Privacy Policy as needed. For any significant changes, we will:
Continued use of the platform after any changes are made will be considered acceptance of the updated policy. We recommend checking this page regularly.
For any questions, complaints, or requests regarding our Privacy Policy, please contact us:
Our privacy team is able to respond in Bengali and typically replies within 24–48 hours.
Your data belongs to you. luckygames never loses sight of that.
Protecting your privacy at every level is our top priority
Every transaction and piece of personal data you share is secured with 256-bit SSL encryption — no one can intercept or tamper with your information.
Luckygames never sells your personal information or shares it with advertisers. Your data is used solely to serve you.
You can request to view, correct, or delete your personal data at any time. We will act on your request within 30 days.
Our advanced AI-powered system monitors all transactions around the clock to detect suspicious activity and block unauthorized access to your account in real time.
What we do and don't do — explained in plain, simple language. No hidden clauses or complicated legal jargon.
In the event of a data breach, affected users will be notified within 72 hours and immediate action will be taken.
Find answers to common questions here
Your privacy is our highest priority at luckygames. Open an account today and enjoy gaming in a secure environment.
For users aged 18+ only. Please gamble responsibly.
The information on this page is provided as general guidelines. For more details, Terms & Conditions and Responsible Gambling Visit the page. 18+ | Please gamble responsibly.