Gaming is for fun, not stress. At luckygames, all the responsible gaming tools, limit-setting options, and support services you need are in one place — because your wellbeing is our top priority.
If you feel your gaming is getting out of control, set limits right now.
Set LimitsResponsible Gaming is an approach where you enjoy gaming as entertainment — not as an addiction or a source of financial stress. luckygames believes every player can stay fully in control of their gaming, and that having the right tools and information makes all the difference.
Online gaming is a major source of entertainment for millions of people in Bangladesh. But for some, it can become a problem. At luckygames, responsible gaming isn't just a policy on paper — it's a commitment we stand by in practice.
Our responsible gaming program is built around three core goals: raising player awareness, helping set limits, and connecting players with professional support when needed.
Research shows that setting limits in advance can significantly reduce the risk of players running into problems. At luckygames, these tools are available free of charge and instantly.
Most people enjoy gaming responsibly. However, for some, it can spiral out of control. When gaming stops being about fun and starts being about chasing losses, or when it begins to affect daily responsibilities and relationships, it's time to take a step back.
If you notice any of the signs above, contact luckygames support right away. We don't judge — we help.
Responsible gaming at luckygames is built on three core principles: awareness, control, and support. Awareness means being honest with yourself about your gaming habits. Control means setting limits before you start. Support means having the courage to ask for help when you need it.
Whatever the issue, we're here to help. Reach us through any of the following:
Use these tools at any time to keep your gaming experience safe
Set a maximum deposit amount per day, week, or month. Reducing your limit takes effect immediately, but increasing it requires a 24-hour waiting period.
Set a maximum amount you are willing to lose within a given period. Once the limit is reached, you will automatically be unable to place further bets — this is the most effective protection against financial harm.
Decide how long each gaming session will last before you start. When the time is up, the system will automatically alert you and give you the option to end the session.
If you feel like you need a break, step away from gaming for anywhere between 24 hours and 6 weeks. You won't be able to log in during this period, but your account will remain active.
If you feel gaming has become a long-term problem, opt for a full self-exclusion lasting anywhere from 6 months to 5 years. During this period, your account will be completely deactivated and all promotional communications will stop.
You'll receive periodic pop-up notifications showing how long you've been playing and how much you've won or lost. It's a simple but powerful way to stay aware.
Answer the questions below honestly. This is not a diagnosis — it's simply a tool to help you reflect.
Do you sometimes spend more time or money on gaming than you planned?
Do you feel restless or unwell when you try to stop gaming?
Do you find yourself placing bigger bets to chase money you've lost?
Have you ever hidden or lied to family or friends about how much you game?
Has gaming caused you to neglect work, studies, or family responsibilities?
Have you taken out loans or sold valuables to cover gaming expenses?
Do you turn to gaming to cope with stress, depression, or loneliness?
Luckygames has a solution for every situation
You're not alone with gaming problems — seeking professional help is a sign of strength
| Type of Support | How to Access | Response Time | Awareness |
|---|---|---|---|
| Live Chat Support | Luckygames website chat button | Instant (within 2 minutes) | 24/7 |
| Email Support | Support@luckygames.im | Within 6–12 hours | Always |
| Self-Exclusion Request | Account Settings or Email | Active within 1 hour | 24/7 |
| Change Limits | Account Settings | Immediate (decrease) / 24 hours (increase) | Always |
| Professional Counselling Referral | Via the Support Team | Within 24 hours | On Business Days |
| Account History Report | Account Dashboard | Instant Download | Always |
Getting started with responsible gaming at luckygames is simple. In just a few steps, you can create a safe gaming environment that protects your budget, your time, and your mental well-being.
Start SafeRegister at luckygames. Your account will be activated once age verification is complete. Registration is open to individuals aged 18 and above only.
Set your Deposit Limit, Loss Limit, and Session Time Limit from your very first login. Building these habits early significantly reduces the risk of problems down the line.
Enable Reality Check to receive a notification every 30 minutes. It keeps you aware and reminds you how long your gaming session has been running.
Review your gaming history and spending report once a month. This helps you understand how much space gaming is taking up in your life.
Whenever you feel like you need a break, use the cool-off period or self-exclusion. It's not a sign of weakness — it's a sign of self-awareness.
Find answers to the most frequently asked questions here
Your gaming experience at luckygames should be safe, controlled, and enjoyable. Open an account today and use our responsible gaming tools to play with complete peace of mind.
For players aged 18 and above. Play responsibly.
The information on this page is provided as general guidance. For more details, Terms & Conditions and Privacy Policy View page. 18+ | Play responsibly.